following items are non-refundable and may be exchanged only:
• Binding machines and portable presentation displays (may be exchanged
only if defective; if returned for any other reason, a 15% restocking fee will
be charged) • Opened software (only if defective)
following items may not be returned:
• Food items • Personalized or custom imprinted items (For problems with
personalized or custom imprinted items, like address labels, holiday cards,
custom print shop products, or engraved gifts, please call us at
1-800-433-2278. Our phone lines are open M-F, 8:00 am – 5:30 pm, CST.)
1) Complete the return/exchange section on the back of your packing
slip. If you have misplaced your packing slip, fill out a Printable Return Form
to include in your return package.
￼2) Place the item in original packaging, if possible.
3) For small packages (10 items or fewer): For $10, you may use UPS to
ship package back to us. Please fill out and print a UPS Label and affix it to your return package. Note: An
estimated weight is acceptable.
￼For large packages (more than 10 items) or if you want to use a
shipping provider other than UPS: You may send your package back via any
shipping provider you choose; follow the shipping provider’s instructions on
how to fill out and print a label. Please use a traceable method for your